Things you should consider while moving your business phone system to VoIP


Traditionally the businesses who wanted to have telephone lines on their premises had to have a Private Branch Exchange (PBX). This PBX phone exchange system then was connected to analogue or digital lines to route calls in or out of the office. Over years voice and data has increasingly become unified. Today data is considered as important as voice and this has propelled scores of businesses to turn to VoIP (Voice Over Internet Protocol) solutions to meet their ever expanding needs for voice. Alpha Computer Group has been pivotal in helping scores of business to migrate from PBX to VoIP solution. Alpha Computer Group provides range of telecommunication solutions such as Asterisk, FREE pbx, Elastix, PIAF, Trixbox Support Long Island, Telephone System Installation Long Island and VoIP Long Island

Migrating your business from traditional landline/PBX to VoIP solution can be painfully complicated if you don’t know what you should expect for your business from VOIP phone system. There are some outright business benefits that VoIP will give you such as it will improve your business mobility and business continuity. Here are some of the benefits of VoIP suggested by Joseph Scaffa from Alpha Computer Group. His experience spans over a decade of helping business of all size implement VoIP solution in their companies.

  • VoIP will help your business support mobile working and BYOD policies.
  • Compared to traditional PBX telephone system, it is cheap. You just need to pay a monthly subscription for what you need.
  • You get access to improved call quality with faster broadband.
  • VoIP is definitely going to boost your business efficiency and productivity.

Here are some of the traits of VoIP that makes it attractive for business of all size

  • It is suitable for companies of all size
  • Implementation is hassle free
  • It supports growth and is scalable
  • Since it is in the cloud, your business can continue to function no matter what.


If you are planning to move to VoIP business phone systems NYC, Joseph Scaffa from Alpha Computer Group, suggest you ask these six critical questions.

  1. Is your broadband good enough to support VoIP?

VoIP is entirely dependent on broadband, which means you need to have really good internet connection with high bandwidth to transfer call data.


  1. What contract length best suits your business?

Besides mobility and business continuity the other reason many organization turn to VoIP is for cost advantage. You will always get a better cost when you go for long term contract such as 3, 6 or 12 months contract.


  1. Customer support

According to Joseph Scaffa from Alpha Computer Group, your VoIP provider should be able to provide excellent customer support to your business, since any problem with your broadband or VoIP service will have an immediate repercussion to your business and may result in the form of frustrated customer and depleted sales.


  1. Hardware your business needs

When you migrate your business from PBX to VoIP, you will have to ditch your traditional analogue phone system and instead move on to embrace business grade handset that offer high definition call quality on a secure network that is protected from hackers.


  1. Mobility

When you are looking for service providers, you will need to consider any limitations that are imposed by your service provider. Some service providers limit their package to certain devices. However good news is that with robust and complaint cloud solution you should be able to access your hosted VoIP service from your PC, laptop or even smart phone mobiles.

Scores of businesses are using hosted VoIP to improve their business


Seamless communications is the key to productivity and efficiency for many businesses that are dependent highly on customer’s communications. In fact their very growth and profit is dependent on efficient communication. Beginning in the last few decades scores of business have shifted from traditional phone systems to cloud based or hosted VoIP solutions. There are arrays of benefits in the form of long-list of features and new capabilities that comes at a surprisingly low cost when compared to traditional legacy phone system. Alpha Computer Group provides range of business telephone solutions like Asterisk, FREE pbx, Elastix, PIAF, Trixbox Support Long Island, Telephone System Installation Long Island and VoIP Long Island.

VoIP has simplified the communication by combining voice, video and data into one system to create highly efficient and much less complicated solution. Business of all size regardless of whether they are small, medium or large size enterprise, are reaping huge benefits in terms of cost savings and exceptional user experience after migrating to VoIP solution. This has also allowed business to free-up their resources to be used for core business activities (revenue generating activities). According to the industry expert Alpha Computer Group, there are primarily six benefits.

Better expense management

VoIP does not only help reduce your long distance rates, but is also pivotal in cutting many additional costs, for example costs related to network management, maintenance and upgrades. More interestingly VoIP solutions comes with features that typically legacy phone companies charge extra for. VoIP solutions also come with features that a legacy telephone system will never be able to deliver, such as video calls and web conferencing. All of these features will result into additional savings by eliminating the need to travel long distance or hold meetings in person.

Enterprise class features

Standard legacy telephone service comes with only limited features such as caller ID and voicemail. VoIP phone system comes with additional features that will help improve collaboration and productivity. Previously these features were only limited to large business and organizations. But not even small businesses can take advantage of these features through VoIP phone solution.

Ensures business continuity

Power loss or other natural disasters can leave your business stranded by cutting off access to phone or internet. Hosted VoIP offers failover and forwarding options which ensures your business continues running uninterrupted amidst of an emergency.

Improved communications

Not only your external customers benefits from improved features and quality that VoIP phone solution delivers, it even greatly enhances your internal communications also. Features such as presence indicator, instant conferencing, etc make it easier for employees to collaborate and improve business productivity.

Easy management

The most important thing is that it is not your business core activity to manage your phone system, so frankly why you should be spending so much of time managing your phone system. You can easily consolidate voice and data on one network with VoIP under one provider. This will not only save you much time but also simplify your management process.

Staying connected

Businesses today world over work with workforce that is increasingly mobile. The legacy phone system today is simply not a viable solution where managers keep moving around the office, and agents work remotely. The unmatched capabilities that comes with VoIP system such as to the ability to forward calls to a cell phone, receive emails, faxes and voice mails in one unified inbox means you can seamlessly remain connected no matter where you are.


Why you should consider IP Phone Systems over Analog phone systems?


VoIP technology has greatly advanced over last one decade with the advent of high speed internet. The major difference between IP phone system and analog phone system lies in the way the voice signals are delivered. The signals are carried over a copper wire in an analog phone service, while the signals are delivered over an IP data network in VoIP service. Analog phone system is a traditional telephone system that converts voice signals into electronic signals which travels over a telephone line. VoIP stands for Voice Over Internet Protocol. In VoIP technology, the system works by sending and receiving voice signals that are packaged as data. Alpha Computer Group is a leading name in Long Island as an IP phone system provider. In fact Alpha Computer Group offers wide range of telecommunication solutions including like Asterisk, FREE pbx, Elastix, PIAF, Trixbox Support Long Island, Telephone System Installation Long Island and VoIP Long Island.

IP phone system has several advantages over analog system and that’s the reason why gradually more and more businesses are switching over to digital phone system. Digital phone system has changed the world of business communications dramatically in terms of scalability, functionality and cost. On top of standard calling features in VoIP, you have others facilities like call recording, IVR or Auto Attendant, voicemail to email, Time of day routing and many more. VoIP phone system provides matchless flexibility such as they can be run completely over the internet making it possible for your employees to answer the call virtually from anywhere across the globe. This has entirely revolutionized the way business are operated around the world that has truly allowed employees to work remotely.

Bootstrapping startups or startups running on shoe string budget can also benefit from VoIP since the system is extremely cost effective. Since the phone system is internet based, there is practically no requirement of expensive setup or installation fees. VoIP phone system is managed by the provider. Business owners don’t have to literally bother themselves with purchasing of hardware or equipment or maintenance cost. Businesses need to only pay monthly “per seat” fee for the access to your provider’s service.

Analog phone system provides ability for only two people to speak at a time. However in the case of VoIP you can setup a conference with the entire team communicating in real time. Since VoIP compresses data packets during transmission in a real time, it makes it possible to handle more data over the carrier and there by handle more calls on one access line. VoIP phone system delivers considerable cost savings over a traditional phone system where time is money. That means you actually pay for each minutes you spend communicating on the phone. International calls are even more expensive. But because VoIP uses internet as the backbone, the cost is considerably low. According to a study it was found that, compared to traditional phone system, VoIP can potentially help you save up to 40% on your local calls and up to 90% on international calls.

Business Phone Systems New York


Getting a business phone system is one of the most important and productive decision you will every makes for your organization. However it is a decision that requires plenty of thought and consideration. The best approach towards deciding the best phone system for your business involves spending time on examining the different types of phone systems based on your actual business specific scenarios. There are three broad type of phone system available in the market, namely PBX system, Key system and KSU-less system. The main deciding factor when you are making your mind to buy a business phone system is the number of lines that you will need to optimally run your business. Apart from these three broad types of phone systems, there is also a third type called VoIP. It is a technology whereby the voice calling is made through the internet and turns out to be considerably cheaper and provides hosts of other benefits. Alpha Computer Group is actively serving business community to install business telephone system in their organization that best meets their business needs. Their services include Asterisk, FREE pbx, Elastix, PIAF, Trixbox Support Long Island, Telephone System Installation Long Island and VoIP Long Island.


The Voice over Internet Protocol makes it possible to make and receive calls through the internet. Not only VoIP offers cost saving, but it also provides better and innovative features. With time VoIP technology has improved much in audio quality and reduced cost for technology. This has accelerated the adoption rate of VoIP in business operation. Over period reliability has improved and the cost has dropped significantly. It is very likely that VoIP system of business phone will very quickly phase out the traditional phone networks in the near future. VoIP is an extremely suitable option for both and small and large scale enterprise.


According to recent industrial stats, business are saving anywhere between 80% cost on their monthly telephone bills by adopting VoIP business phone system, plus they also get several additional features. Based on the compatibility and functions, many business phones differ and you will need to decide what kind of phone is going to support your business on the day-to-day need of your organizations.


The advance features of VoIP business phone system include desk-to-desk calling, this essentially means connecting all your remote offices in various locations with single telephone service. Many service providers also offer teleconferencing on VoIP service along with music on hold, automated connection and much more. The system comes with a high speed internet connection to provide your call perfect audio clarity and security. VoIP business phone system has also helped the business owners to increase their telephone communications with the help of features like voicemail to email, call waiting and forwarding, auto attendance and much more. The best part is that with VoIP the customers are not charged separately for each of the features. In short VoIP phone system is a feature-rich and low-cost telephone solution that has helped scores of organizations realize substantial reduction on their telephone costs after migrating to VoIP phone system. For example the cost of international calls using the VoIP phone service is much lower than the PSTN system. With VoIP there is a global number that can be used anywhere in the world and is not dependent on your location.

Business Phone Systems Long Island

Business Phone Systems

There has been a constant rise in the cost of phones and mobile communications. More and more business are looking at ways to curb the rising cost by embracing the cost effective solutions. Alpha Computer Group is playing a pivotal role in providing affordable solutions to small, medium and large corporation that helps them keep the cost of communications at reasonable levels and helps in increasing the productivity levels of employees. Some of the arrays of communication solutions include like Asterisk, FREE pbx, Elastix, PIAF, Trixbox Support Long Island, Telephone System Installation Long Island and VoIP Long Island.


Many leading organizations are actively making use of communication technologies like PBX or Private Branch Exchange which helps their employees and members of the business network to access outside lines, helping them to make calls outside the network. The technology has also made it easier for employees within an organization to connect with each other using easy-to-remember three or four-digit extensions. Business of any size will have considerable benefits of cheaper calls when making a call within a network. This eliminates the requirement to set up an external landline phone on every desk of the office.


For a communication channel to be effective it needs to be up-to-date to meet all the needs of the business. The most updated communication channels available in the market includes like Asterisk, FREE pbx, Elastix, PIAF, Trixbox Support Long Island, Telephone System Installation Long Island and VoIP Long Island. Here we will show you some of the reasons why Alpha Computer Group recommends you to upgrade your business telephone system to Hosted SIP PBX technology.


Cost efficiency

SIP transfers your call over IP which results in direct saving of 20% compared to older system. This kind is savings is achieved with help of lower cost of operation and line rentals. Reliable technologies like this will justify the investment on the long run.


Online billing and call tracking

The system makes it easy for the organization to access all the information in order to zero-in on better solution for their calling solution. You organization will also benefit from lower costs of operations and line rentals. The system provides access to more detailed information on all recently made calls and the cost charged. This will help the organization know where the money is going and according it can take up measures to reduce spending by making some cost effective changes in the operations.


Easy of upgrade

Hosted SIP phone system operates via Internet connection making it an easy job to configure or re-configure through software, as-and-when needed. That means if you are relocating your office, your telephones will be up and running in the shortest time possible along with all the updates in place.



IP telephony communications offers much more flexibility than their alternatives. The system offers individuals increased control over their configuration and allows them to have access to advanced controls and features.

Why Do You Need Small Business Phone Systems in Long Island?

Irrespective of the size and scale, every business needs telephone. Depending on the number of employees and the purpose, you will most certainly need office phone system since it is the lifeline that will connect your business with your employees, customers, vendors and the rest of the world. Be it a small business or a large corporation, the office phone system that you get installed should be reliable and easy to use, irrespective of the circumstances to ensure your business remains connected. Small Business Phone Systems in Long Island typically includes services like Asterisk, FREE pbx, Elastix, PIAF, Trixbox Support Long Island, Telephone System Installation Long Island and VoIP Long Island.


There is wide range of office phone system available in the market to cater to the needs of small business, individual entrepreneurs, and mid to large size incorporations. But there are number of factors you might need to consider while you choose services among Asterisk, FREE pbx, Elastix, PIAF, Trixbox Support Long Island, Telephone System Installation Long Island and VoIP Long Island to have office phone system for your company. Here are some of the factors that you can consider to prioritize your options.


Key consideration while choosing office phone in Long Island

There are few key considerations that you should keep in mind before looking for office phone options. Some of these considerations include:

  1. Your location, whether you are working virtually or from a office
  2. Your budget
  3. Number of employees
  4. How office phone will be utilized or how extensively will it be used?
  5. Future growth plans of the company
  6. Availability of key service providers in your area


Points ranging from 1 to 5 will be little easier for you to figure out since being a business owner you will have fair idea where your business is heading. However to find out the list all the service providers for Small Business Phone Systems in Long Island, you can check with us. You can also get in touch with us, should you like to have free no-obligation demo of various office phone service providers. Once you have figured out these points, it becomes easy to decide which Small Business Phone Systems in Long Island will be suitable for your office.


Key KSU-Less System Long Island

It is the most basic office phone system in the market and suitable for small business with less than 10 employees. It offers advance features like conference calls, call transfer, and multiple extensions without additional cost. The biggest challenge is the maintenance, since these systems are inexpensive, they aren’t supported by telephone company.

KSU System Long Island

It’s a multi line telephone system which is best suited for companies with 5 to 40 employees. It provides all of the basic features plus some additional advanced features. These systems are little expensive and includes the cost of installation and maintenance.


PBX system Long Island

It provides office environment with variety of telephone features, which is powered by central PBX cabinet. PBX system is suitable for companies with more than 40 employees. The telephone system offers facility to get easily integrated with other technologies.


Voice over IP (VoIP) Systems Long Island

As the high speed internet connection becomes cheap, increasing number of companies are opting for VoIP. VoIP telephone system offers amazing flexibility, more features and costs significantly cheaper than traditional telephone service. The biggest advantage VoIP system is that you can make or receive call even while you are travelling anywhere in the world. VoIP system for your office is available in two popular solutions, i.e. Cloud-hosted system and on-premise VoIP solution. Based on the size and needs of your business you can choose any of the solution for your company.


Cloud-Hosted VoIP Long Island

This is a cloud hosted system and a quick and economical solution to get started with VoIP system. The infrastructure is not physically located in the office premises. Instead the cloud hosted system is located at the secure data center by your service provider. The maintenance and management of the cloud hosted system is also taken care by your service provider. In this solution all the services are bundled together and are charged on a monthly basis. This solution is good for medium and small size companies.


On-Premise VoIP Long Island

The On-Premise VoIP system is installed in your office spaces. The business owner needs to purchase the solution and have it installed by his IT team or IT vendor, example – IT Technical Support Long Island. This solution can then be connected to both the local telephone company and to the internet to make both regular and VoIP calls.